Internal Quality Issues in Professional Education in the Indian Context – Understanding Student Perspectives

By Payal Mehra, J.V. Vaishampayan and Monika Mital.

Published by The Learner Collection

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Article: Print $US10.00
Article: Electronic $US5.00

India is witnessing a proliferation of management and technical institutes.The past few years have seen a tremendous rise in the privately managed professional colleges-engineering as well as management disciplines. While the intention of making professional education accessible to the masses is noble, yet it must not be at the cost of the quality of education. With the industry getting intensely selective about recruitment standards, the pressure is on the institutes to deliver. National surveys conducted by reputed organizations point out lack of quality orientation at most of the business management as well as engineering institutions in the country. Those that are especially coming under the scanner are the privately managed business and engineering colleges in most states. The ultimate loss is that of the student-an important stakeholder in the education process. The present research explores the perceptions of students as to what exactly constitutes quality in professional education. The paper examines perspectives relating to implementing quality initiatives-specifically quality at the source- in these institutions of higher learning and concludes that ‘quality’ is actually about changed mindsets, increased accountability and enhanced efficiency.

Keywords: Quality in Education, Internal Quality Assessment, Total Quality Management

The International Journal of Learning, Volume 14, Issue 2, pp.159-174. Article: Print (Spiral Bound). Article: Electronic (PDF File; 630.407KB).

Dr. Payal Mehra

Faculty, Indian Institute of Management, Lucknow, Uttar Pradesh, India

Payal Mehra(MBA,PhD) has 12 years teaching experience.She is currently Faculty in the Communications Group of a reputed Business School in India, the Indian Institute of Management Lucknow. Her research interests include analysing the impact of technology on communication, as well as aspects relating to the teaching learning methodologies in higher education.She has nine published research papers to her credit including one in an international journal. Two research papers are in the final stages of consideration in various international journals.She has presented research papers in three national conferences and one international conference. She has to her credit the 'Best Paper Award' from the Indian Society of Training and Development She has succesfully conducted a number of Executive Development Programmes on communication skills

Dr. J.V. Vaishampayan

Professor, Faculty, Lucknow University, Lucknow, Uttar Pradesh, India

Prof J V Vaishapayan is a distingushed Professor at the University of Lucknow, Uttar Pradesh, in the Department of Applied Economics. His research interests include aspects relating to quality in Higher education as well as economics. He has authored two books on the theory of micro and macro economics and has several research papers to his credit. Till date he has guided nine research dissertations.

Monika Mital

Jaipuria Institute of Management, Lucknow, Uttar Pradesh, India

EDUCATION Master Of Engineering (M.E) Punjab University, Chandigarh(U.T), India, May 1999 Punjab Engineering College ,Chandigarh. Bachelor Of Engineering (B.E) Punjab University, Chandigarh(U.T), India, May 1990 Punjab Engineering College , Chandigarh. EXPERIENCE Total Experience : 14 years Research and Publications: • Authored a book on “Management Information Systems” , Published by the Oxford University press (India) • Currently writing another book on “E-commerce for business managers” , for the Oxford University Press(India) • Presented and published a paper in EDMEDIA-2006, Orlando, Florida, USA by the title of “Learning environment, human agents and information systems”. • Paper accepted for publication in the forthcoming issue of Icfai Journal of Management Research, titled “Impact of Information Systems on Creating a Knowledge Culture in Educational Institutions”. • Paper accepted for presentation by the Global Digital Business Association, USA, titled “Impact of Information Systems on Creating a Knowledge Culture in Educational Institutions”.


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