Managing Online Academic Support Consultations: Best Practice and Viability

By Shannon Kennedy-Clark.

Published by The Learner Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

As the global economy drives a rise in the number of students undertaking postgraduate studies many factors such as student motivation need to be considered. Academic learning support is an integral part of a postgraduate degree program and students need to be able to access appropriate support in order to have a satisfying learning experience. This paper discusses the use of online consultations for Master of Business Technology students studying at the Australian School of Business at the University of New South Wales. This consultation service is one strategy that is currently being used to address academic skills support. Postgraduate students need explicit academic discourse feedback to complement content driven programs and these support mechanisms can be used to create learning communities, which are often absent from online postgraduate programs.

Keywords: Online Academic Support, Online Consultations, Feedback, Learning Community

The International Journal of Learning, Volume 14, Issue 12, pp.83-90. Article: Print (Spiral Bound). Article: Electronic (PDF File; 655.393KB).

Shannon Kennedy-Clark

Manager, Education Development Unit, Australian School of Business, The University of New South Wales, Sydney, NSW, Australia

Shannon Kennedy-Clark has been involved in the field of adult education for over ten years. She currently holds a position as the Manager of the Education Development Unit within the Australian School of Business at The University of New South Wales. Prior to she was a Learning Adviser at The Learning Centre also at UNSW. She has worked in a diverse range of education environments including a three-year academic post at Takushoku University, Tokyo, and she has taught in several private language colleges, NSW high schools and she has also worked in Korea and Italy. Shannon has an academic background in applied linguistics, education and management. She has a strong interest in the transition of students into university and the workplace and on-line learning environments.


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