Helping Children Resolve Conflict in Communication

By Normaliza Abd Rahim, Arbaie Sujud, Vijayaletchumy Subramaniam, Nik Rafidah Nik Affendi and Zaitul Azma Zainon Hamzah.

Published by The Learner Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

Negotiation is something that we do all the time. Negotiation is usually considered as a compromise to settle an argument or issue to benefit ourselves as much as possible. Communication is always the link that will be used to negotiate the problem whether it is face-to-face, on the telephone or in writing. Negotiation is not always between two people, it can involve several members from two parties. Children will negotiate among themselves everyday. They will negotiate when they faced with conflict. There are ways in helping children resolve conflict in communication and therefore negotiation plays an important role. The objectives of this paper are to identify the conflict pattern in communication and the use of negotiation skills in resolving conflict in communication among primary school children. A class of 20 subjects from a school in Selangor, Malaysia was chosen to find out the conflict pattern in communication via negotiation skills. The research was carried out for 3 months with the help of the class teacher. It is found that children are able to resolve conflict in communication by the use of negotiation skills.

Keywords: Negotiation Skills, Communication, Conflict

The International Journal of Learning, Volume 15, Issue 11, pp.137-142. Article: Print (Spiral Bound). Article: Electronic (PDF File; 563.102KB).

Dr. Normaliza Abd Rahim

Lecturer, Department of Malay Language, Universiti Putra Malaysia, Serdang, Selangor, Malaysia

Dr. Normaliza Abd Rahim is currently the coordinator for the Translation and Intepretation and Language Technology Lecturer at Universiti Putra Malaysia. Due to her keen interest in language technology in teaching and learning, and her wide experience in teaching the English language courses, she was appointed as the consultant for curriculum development for private universities and colleges in one of the states in Malaysia. As such, she provides assistance in developing activities to enhance the usage of English language by using the computer amongst the students in the university. She is also interested on special educational needs children where at present she is the consultant for one of the states in Malaysia. She involves voluntarily in giving advice to parents and teachers of the special needs.

Dr. Arbaie Sujud

Lecturer, Head of Department, Department of Malay Language, Faculty of Modern Languages and Communication, Universiti Putra Malaysia, Serdang, Selangor, Malaysia

Dr. Arbaie Sujud is a senior lecturer at Universiti Putra Malaysia. Currently he is the head of Malay Language Department. He teaches literature and multimedia and interested in research and development.

Dr. Vijayaletchumy Subramaniam

Senior Lecturer, Department of Malay Language, Universiti Putra Malaysia, Serdang, Selangor, Malaysia

Dr. Nik Rafidah Nik Affendi

Lecturer, Faculty of Modern Languages and Communication, Universiti Putra Malaysia, Serdang, Selangor, Malaysia

Dr. Nik Rafidah Nik Affendi is a lecturer at Universiti Putra Malaysia.

Dr. Zaitul Azma Zainon Hamzah

Lecturer, Department of Malay Language, Universiti Putra Malaysia, Serdang, Selangor, Malaysia

Zaitul Azma Zainon Hamzah is a lecturer in the Malay Language Department, Faculty of Modern languages and Communication, University Putra Malaysia (UPM). She holds a Certificate of Education in Teaching Young Children, Bacelor of Education in Teaching Malay Language , Master Degree in Malay Studies (Semantic and Pragmatic) and her Doctoral Degree in Semantic and Pragmatic. Her area of interests are Semantic and Pragmatic, Sosiopragmatic, Semantic Cognitive, Teaching Malay Language, Translation and Qualitatif Research in the Malay Studies. Currently supervising Masters and Ph.D students in mastering the qualitative research in Malay Linguistic and the Teaching and Learning of Malay Language.

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