Facilitating Learning through Intellectual Capital in Social Service Nonprofit Organizations

By Eric Kong.

Published by The Learner Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

Very little research has focused on applying the concept of intellectual capital (IC) to facilitate learning processes in social service nonprofit organizations (SSNPOs). Like other organizations, SSNPOs need to learn new knowledge and unlearn outdated knowledge. After reviewing the literature, I argue that IC is a potent avenue which assists SSNPOs to facilitate learning and generate new knowledge. Thus I contribute to the literature by theoretically arguing that IC can be utilized as a conceptual framework which helps to develop a learning culture that transforms SSNPOs into dynamic learning organizations. I propose a holistic IC conceptual framework which helps nonprofit managers to visualize IC and its components in the organizations. Finally, I discuss the framework’s implications for effective learning and knowledge creation in SSNPOs.

Keywords: Learning, Knowledge, Intellectual Capital, Social Service Nonprofit Organizations

The International Journal of Learning, Volume 16, Issue 2, pp.533-548. Article: Print (Spiral Bound). Article: Electronic (PDF File; 1.340MB).

Dr. Eric Kong

Senior Lecturer, School of Management & Marketing, University of Southern Queensland, Toowoomba, Queensland, Australia

Eric Kong is a Senior Lecturer at the School of Management & Marketing, University of Southern Queensland, Australia. He completed his PhD in Strategic Management at Monash University, Australia. He also holds a Master of Science in Quality Management from the University of Paisley, United Kingdom and a Postgraduate Diploma in Training from the University of Leicester, United Kingdom. Prior to joining the academia, Eric worked in Human Resources and Training & Development in the private sector for 10 years. His current research interests include intellectual capital, knowledge management, non-profit management, strategic management and governance. Eric is a member of Academy of Management (AOM) and Australian and New Zealand Academy of Management (ANZAM).


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