Evaluation of Quality: Student Perceptions

By Mansour Alharbi.

Published by The Learner Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

Total Quality Management (TQM) is a management strategy based on organisations “Doing the right thing the first time and all the time.” TQM is implemented widely in public and private sector manufacturing and services it has recently been used for performance measurement in higher education in Saudi Arabia in order to meet current and future challenges. Measuring the quality of performance of Saudi universities is the current objective.
The aim of this paper is to illustrate and share ideas with others. The study investigates and measures the quality of services provided to students at Saudi universities by building a model to asses quality management in higher education. If the model is successful in practice it will be recommended to other institutions within and outside the country,
Four Saudi universities were selected on geographical basis as a field study to evaluate the quality of services at these institutions. The data was collected through official documentation, questionnaires to students. The results of this study support previous studies regarding problems facing higher education.

Keywords: Higher Education, Saudi Arabia, Total Quality Management, Student Services

The International Journal of Learning, Volume 16, Issue 9, pp.281-296. Article: Print (Spiral Bound). Article: Electronic (PDF File; 1.462MB).

Dr. Mansour Alharbi

Ph.D Student, School of Management, University of Southampton, Southampton, UK

After a first degree in Management I worked in governmental sector and higher institutions as researcher I pursued a career in higher education management, at some Universities in Saudi Arabia, then I worked as lecturer at King Fiasal College and as Director of Quality Program. In that time I gained invaluable first hand experience of many of the key issues facing higher education today. After taking a Masters degree in Management of Higher Education, I moved from a management-based career into an academic career. I came to Southampton University as Ph.D researcher in Higher Education Management and Policy in 2005. I contribute to several local and international conferences. My research and teaching covers a wide range of topics including higher education policy, strategic and management. I am especially interested in government policy; strategic planning; research policy, management and assessment.

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