Total Quality Management (TQM) is a management strategy based on organisations “Doing the right thing the first time and all the time.” TQM is implemented widely in public and private sector manufacturing and services it has recently been used for performance measurement in higher education in Saudi Arabia in order to meet current and future challenges. Measuring the quality of performance of Saudi universities is the current objective.
The aim of this paper is to illustrate and share ideas with others. The study investigates and measures the quality of services provided to students at Saudi universities by building a model to asses quality management in higher education. If the model is successful in practice it will be recommended to other institutions within and outside the country,
Four Saudi universities were selected on geographical basis as a field study to evaluate the quality of services at these institutions. The data was collected through official documentation, questionnaires to students. The results of this study support previous studies regarding problems facing higher education.
|Keywords:||Higher Education, Saudi Arabia, Total Quality Management, Student Services|
Ph.D Student, School of Management, University of Southampton, Southampton, UK
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