The purpose of this paper is to identify the key performance factors and their indicators that reflect the status of parents’ expectations from schools. This paper differs from previous studies on performance measurement of schools as it explains performance of schools from the perspective of parents.
The dataset for this paper comprises of semi-structured interviews of 25 secondary school parents from four different schools. The schools were chosen purposively, based on their size (number of students), decile number and gender of students. The parents were interviewed in five groups. The data were analysed using NVivo2 software. The data were codified into 43 codes, which were aggregated into four themes that led to the development of vignettes depicting the characteristics of each KPF.
It was found that parents of State secondary schools in New Zealand expect schools to perform on seven key performance factors. Parents look forward to a nurturing environment at schools, where quality teachers provide support leading to positive educational outcomes for their children. They expect school’s management to establish discipline, ensure safety and effective communication between the parents and the schools’ management.
This study is indicative of the conditions in State secondary schools of New Zealand. However, the results cannot be generalised to all State secondary schools of New Zealand, since performance of schools is to some degree influenced by the context of each school.
The potential users of this research include the management of State secondary schools as well as the MoE. This paper argues to change the existing school’s performance measurement system by recognising the parents’ perspective. This is expected to improve the engagement of the school’s parents with the school’s management. Since, parents’ KPFs influence one another; an improvement in any one of them may lead to better outcomes for State secondary schools, such as improved academic achievement of the students.
This is a pioneering attempt to add parents’ voices into the performance measurement framework of State secondary schools of New Zealand. Measuring school’s performance from the parent’s perspective is expected to enhance engagement between the parents and the schools, leading to better outcomes for the students.
|Keywords:||New Zealand, Secondary Schools’ Performance, Key Performance Factors, Key Performance Indicators, Performance Measurement, Parents’ Perspective|
PhD Student, Department of Accounting, University of Waikato, Hamilton, Waikato, New Zealand
Chairperson, Department of Accounting, University of Waikato, Hamilton, Waikato, New Zealand
Graduate Convenor, Department of Accounting., Waikato Management School,, Waikato University., University of Waikato, Hamilton, Waikato, New Zealand
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