Facilitating Knowledge and Learning Capabilities through Neuro-linguistic Programming

By Eric Kong and Mark Farrell.

Published by The Learner Collection

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Article: Print $US10.00
Article: Electronic $US5.00

Knowledge and learning capabilities assist organizations to recognize and assimilate new information, apply it toward new ends, and are a continuous genesis of creation and recreation where gestalts and logical structures are added or deleted from organizational memory. Accordingly, organizations that have a high level of knowledge and learning capabilities are potentially more innovative and adaptive as they are able to build on and generate new knowledge, which is crucial for strategic renewal. The management of knowledge and learning capabilities becomes critical if organizations are to become and remain competitive. One method for facilitating knowledge and learning capabilities is through neuro-linguistic programming (NLP). The NLP model suggests that subjective experience is encoded in terms of three main representation systems: visual, auditory, and kinesthetic (VAK). NLP Practitioners argue that individuals prefer one representation system over another in a given context: the visual system includes external images, as well as remembered or constructed internal mental images; the auditory system includes external sounds and remembered or contrived internal sounds and the internal dialogue (i.e., a person talking to themselves on the inside); and the kinesthetic system includes tactile sensations caused by external forces acting on the body and emotional responses. There is a dearth of research conducted using the NLP approach in facilitating knowledge and learning capabilities in organizations. Accordingly, this paper critically reviews the literature and argues that since NLP may be used to facilitate knowledge and learning capabilities in organizations. We provide examples to illustrate the benefits of utilizing NLP in developing knowledge and learning capabilities in organizations. Future research direction and limitations will also be discussed.

Keywords: Knowledge and Learning Capabilities, Neuro-linguistic Programming, Visual, Auditory and Kinesthetic Systems

The International Journal of Learning, Volume 18, Issue 3, pp.253-266. Article: Print (Spiral Bound). Article: Electronic (PDF File; 798.771KB).

Dr. Eric Kong

Senior Lecturer, School of Management and Marketing, Faculty of Business, University of Southern Queensland, Toowoomba, Queensland, Australia

Dr. Eric Kong is a Senior Lecturer at the School of Management and Marketing, University of Southern Queensland, Australia. He completed his Ph.D. in Strategic Management at Monash University, Australia. His current research interests include intellectual capital, knowledge management, non-profit management and strategic management. He has published over 45 publications, including international refereed journal articles, refereed conference papers, scholarly research book and book chapter. He was a winner of a Highly Commended Award at the Emerald Literati Network in 2011 for an article he published in the Journal of Intellectual Capital. Eric was an Executive Committee member of Public and Non-profit Division (PNP) for the Academy of Management (AOM) conference from 2007 to 2010. He was nominated as the Chair of the Best Paper Award for Public and Non-profit Division at the Academy of Management (AOM) Conference in 2008 and 2010. He served as Guest Editor of Special Issue of Journal of Intellectual Capital on ‘Intellectual Capital and Nonprofit Organisations in the Knowledge Economy’. He is currently serving as an Editorial Board member of the International Journal of Organisational Theory and Behaviour (IJOTB) and a Committee Member of the 2011 International Conference on Intellectual Capital, Knowledge Management & Organisational Learning (ICICKM).

Prof. Mark Farrell

Professor, School of Business, Faculty of Business, Charles Sturt University, Wagga Wagga, NSW, Australia

Professor Farrell is Professor of Marketing at Charles Sturt University (CSU). He has over 25 years experience in academia and private enterprise, including working as a Senior Account Manager in a leading advertising agency in the UK. He was appointed Associate Dean in the Faculty of Arts in 2008, with primary responsibility for research development and marketing. Professor Farrell is currently an advisory board member for the Education for Professional Practice Institute at CSU. Prior to joining the Faculty of Arts, he has held a number of positions in the Faculty of Business at CSU, including Head of School; Sub Dean MBA; Sub Dean Marketing and Discipline Leader; Director, Graduate Business Programs, and Acting Head, International School of Business. Professor Farrell’s research focuses upon the market orientation of organisations. He has published articles in leading international journals, including the Journal of Market Focused Management, International Journal of Research in Marketing, European Journal of Marketing, Industrial Marketing Management, Personnel Review, Asia Pacific Journal of Human Resources, Australian Journal of Management, Australasian Marketing Journal, Asia Pacific Journal of Human Resources, and the Marketing Bulletin. Other activities include acting as an ad hoc reviewer for several leading marketing journals, serving as track chair at the Australian and New Zealand Marketing Academy Conference, and adjudicator/examiner for 19 PhD and DBA theses, from leading Australian Universities.


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