Incorporation of Communication Skills in Hospitality Education

By Denis Rudd.

Published by The Learner Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

As part of a college-wide review of communication skills, the hospitality management faculty at Robert Morris University have reviewed and revised the undergraduate hospitality curriculum.

Keywords: Communication Skills, Audience, Agenda Development, Education Competencies, Problem-Solving, Interpersonal Skills

International Journal of Learning, Volume 12, Issue 7, pp.261-270. Article: Print (Spiral Bound). Article: Electronic (PDF File; 875.192KB).

Prof Denis Rudd

Denis P. Rudd, Ed.D., CHA, FMP, is a Professor and Director of Hospitality and Tourism Management at Robert Morris University Pennsylvania at both the Coraopolis and Pittsburgh campuses. Dr. Rudd received his Bachelor's Degree in Finance and Commerce from Rider College, Lawerenceville, New Jersey, a Master's in Business Administration, a Masters in Education Counseling, Specialist in Higher Education Administration, and a Doctorate in Educational Counseling from the University of Nevada, Las Vegas. Dr. Rudd is a fifth generation hotelier who began his career at his family's hotel in Windham, New York at the Osborn House a one-hundred-and fifty room resort. In Florida, he worked for the Breakers and the Biltmore Hotels in Palm Beach, Fla. In 1964 he enlisted in the United States Army and served in the Republic of Vietnam as an platoon leader. He was wounded and returned to the U.S. In Bamburg, Germany he served as S-1, and Club and Slot Machine Officer for the third brigade fourth armored division. He retired from the military as a captain in 1971. In Las Vegas, Nevada he taught at Clark Country College, and was Director of Veterans Services for UNLV, in addition he was a consultant for SUMA Corporation. Upon receiving his doctorate he became chairman of the lodging and restaurant program at Webber College, in Babson Park, Florida. At Webber he established the Babson Seminar Series (a series of lectures) and became a full professor. In 1980 he became chef/owner of the Equinox Sky Line Inn in Manchester, Vermont. The Inn was located atop Mount Equinox on a 9600 acre wildlife sanctuary. While in Vermont Dr. Rudd established the Hotel and Restaurant program at the Ethan Allen Community College. In 1990 he accepted a position as associate professor at Niagara University, Niagara, New York. While there he established the Graduate Program in Hotel, Restaurant, Travel, and Tourism and assisted in the development of Casino gaming in Ontario Canada. Dr. Rudd is currently a member of CHRIE, ACTE, American Culinary Federation, NRA, TTRA, PTC and STTE. In 1995 he accepted the position as Professor and Director of Hospitality and Tourism Management for Robert Morris College Coraopolis and Pittsburgh, Pennsylvania. Dr Rudd has recently published three text entitled Introduction to Casino and Gaming Operation, published by Prentice Hall and Club Operations, and Convention Technology. The hospitality and tourism program and Robert Morris University was ranked one of the top 12 programs in United States, in 2002. His interests are varied and he has done research and made presentations on ADA, Bed and Breakfast, Innkeeping, Hotel management, Cognos, Club operations, Marketing, Restaurant management, Human Resources, Business Intelligence ABA, the Senior Market, and Casino Operations. In addition Dr. Rudd has received certification as a CHA and FMP from the NRA and the Educational Institute of the American Hotel Motel Association and PTC, from the International Meeting Planners Association.

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